Meet the Team

Hello from the Student Services Team!

We are a team of Success Coaches who are happy to advocate, assist, and support you during your academic journey. As a student, you are managing multiple responsibilities. Our aim is to serve as a One Stop Shop for all of your questions, concerns, and feedback. It is our mission to help out as you navigate through your program and work to ensure that you have a positive educational experience during your time with us. Click on each image below to learn more about who we are and why we love what we do! You can reach us at 1-877-895-3276 or by emailing hca@uwex.edu.

  • Kirstin BownsKirstin Bowns
  • Michael PaulMichael Paul
  • Samantha PickSamantha Pick
  • Robin SchwennRobin Schwenn
  • Kaia StoffletKaia Stofflet
  • Jessica Ramirez TorresJessica Ramirez Torres
  • Veronica ErikssonVeronica Eriksson
  • Julie PitelJulie Pitel
  • Olivia CrevierOlivia Crevier

Kirstin Bowns

Kirstin Bowns

Student Success Coach

Applied Computing

Healthcare Administration

Why I chose a career in student affairs

I consider myself a life-long learner and believe in the power of education to create opportunities. I have always felt passionate about leaving the world better than I found it. I chose to work within higher education to help others achieve success so in turn they can better their lives, their families’ lives, the lives within their communities, and even create global change.

Best part of being a Student Success Coach

The students! It is such an amazing experience working with students one-on-one and helping them accomplish their goals. Everyone’s story is unique and it is an honor getting to be a small part of someone’s journey through higher education.

Experience, Education

Master of Arts in Educational Leadership with a concentration in Higher Education Student Affairs and a Bachelor of Arts in Sociology with a minor in Criminology. I have been working in student affairs since 2010. I have held positions in residence life, student success and recovery, and multicultural affairs. I joined the UW Extension team in 2017.

Fun Stuff

I have three black cats and a Jack Russell at home that keep me very entertained! I am a hockey enthusiast and a San Jose Sharks fan. I also enjoy camping as frequently as possible, b-rated horror movies, and iced lattes.

Michael Paul

Michael Paul

Student Success Coach

Data Science

Information Technology Management

Why I chose a career in student affairs

As a college student, I relied heavily on the guidance I received from advisers and other personnel around campus. I noticed how much my experience in school was enhanced from the outstanding support I received. I chose a career in Student Affairs because I wanted to be a part of a highly collaborative setting to assist online students improve their connectedness to their campus and its resources. As an active listener and proactive coach, I hope to make an impact on students’ well-being and ability to succeed.

Best part of being a Student Success Coach

There’s nothing more satisfying than helping a student make connections and succeed. I really enjoy getting to know students on an individual basis and empowering them to seek out the resources they need for a positive educational journey. There’s always bound to be bumps in the road, but it’s extremely gratifying to help someone smooth them out and learn from the experience.

Experience, Education
  • Bachelor of Arts in Psychology, minor in English – Technical Communication
  • Over ten years of higher education experience
  • Been a part of the Student Affairs staff at UW-Extension since 2013
Fun Stuff

I worked as a projectionist while in college and briefly considered a career in film/cinema. I loved working with film on a daily basis, but decided that my appreciation for the field was enough for me and moved on. As genuine filmstrip is replaced by digital platforms, perhaps I can get involved with it again in a “vintage” capacity some day!

Samantha Pick

Samantha Pick

Student Success Coach

Independent Learning

Why did I choose a career in Student Affairs?

As a first generation college student, education has always been important to me. I have always wanted to be in a career where I was able to make a difference and I believe working in Student Affairs has allowed me to help students make a difference in their lives.

Experience, education:

Bachelors of Arts in Social Work and a Minor in Human Services

Masters of Science in Education; emphasis on Higher Education

Five years of experience in Student Services

What do I do in my free time?

I enjoy spending time with family, friends, and my two dogs (Maya & Hazel). I spend a lot of my free time crafting and working on DIY projects.

Robin Schwenn

Robin Schwenn

Student Success Coach

Applied Biotechnology

Health Information Management and Technology

Sustainable Management

Why I chose a career in student affairs

My college years were some of the best years of my life, but it did come with many different challenges. From balancing school and work (juggling 4 different jobs at one time) to getting through some pretty tough courses, with a little trial and error, I was able to find strategies to move forward and reach my goals successfully. I enjoy working with students to help them find solutions that work for their unique situations and learning styles.

Experience, Education

Bachelor of Science in Sociology with a minor in Psychology from UW La Crosse
Master of Science in School Counseling from UW Whitewater

I have worked in the Student Services field since 2007.

My favorite way to spend a Saturday:

In the summer, my husband and I go to our camper in Rio, Wisconsin almost every weekend. So my favorite Saturdays are spent at the camper, waking up and sitting out on the deck with a caffeinated beverage and enjoying the sights and sounds of the outdoors. In the afternoon, spending time with family and friends hanging out by the pool, or at the beach, or playing yard games at our site. Then to top it all off, sitting around a campfire at night with our friends and fellow campers, telling ridiculous stories and laughing until our stomachs hurt.

Kaia Stofflet

Kaia Stofflet

Student Success Coach

Health and Wellness Management

Why did I choose a career in Student Affairs?

I strongly believe that all people should be entitled to an education, especially since I truly love learning myself! Student services professionals were essential to me during school and gave me such a meaningful experience. I in turn want to make a difference in empowering people to realize their potential!

Experience, education:

Bachelor of Arts degree in English, minor in Theatre Arts from Edgewood College

Serving students at UW Extended Campus since 2014

Most memorable course I took in college:

My global feminist lit course was one of my most thought-provoking courses. I also gained great experience in my acting courses, and lastly, choir was a lot of fun!

What I do in my free time:

My global feminist lit course was one of my most thought-provoking courses. I also gained great experience in my acting courses, and lastly, choir was a lot of fun!

Jessica Ramirez Torres

Jessica Ramirez Torres

Student Success Coach

Independent Learning

Why did I choose a career in Student Affairs?

During my undergraduate studies I knew I always wanted to be in higher education but I was not sure what direction I wanted to go in. The opportunity to work in student affairs came up and I have been working with students ever since.

Experience, education:

Ten years experience in Student Services

Bachelors of Science in English and Minor in Women’s Studies

Masters of Arts in Education Curriculum and Instruction

What do I do in my free time?

I spend a lot of time with my family. I love animals. I have a Chihuahua (Oompa) and two cats (Mittens & Honey). My favorite music is Reggaeton and I love to go dancing.

Veronica Eriksson

Veronica Eriksson

Student Success Coach

UW College Courses Online

Why I chose a career in student affairs

Knowledge is power, and I love seeing students grow as individuals as they gain educational experience, learn about their interest, and I truly believe that education can transform people to the better and enhance their entire quality of life. Working in Student Affairs gives me a fantastic opportunity to support individuals on their journey and help them staying motivated and focused on their goals.

What I’m looking forward to most about being a Student Success Coach

Those moments when you feel that you made a difference in a student’s life through the service you provide.

Experience & education

I have an international Bachelor’s degree in Working Life Science/HRM from Karlstad University in Sweden, University of Queensland in Australia, and Bethany College in Kansas, USA. I completed my M.B.A. in May 2018 from North Park University in Chicago, with a master’s certificate in Human Resources Management. I have experience of working with both domestic and international, traditional and non-traditional students, and most previously worked as a Program Advisor at UW Colleges. I am also an educated dance teacher and have worked with dance students and choreographies for almost 10 years.

Fun stuff

I was born and raised in the cold North; Sweden, where I still have all my family, many of my friends and my little Chihuahua that I am absolutely obsessed with – so if you ever see me face timing with the cutest dog you have ever seen, come say hi to Knox. I am also a huge fan of and know all about Sweden’s national soccer team, but don’t understand the tiniest bit of American football.

Julie Pitel

Julie Pitel

Student Success Coach

UW College Courses Online

Why I chose a career in student affairs

I truly believe that college can be the best years of your life! I chose a career in student affairs with the hope to “pay forward” the outstanding assistance I received as a student. I hope to provide students with resources and guidance to achieve success.

Best part of being a Student Success Coach

The best part of being a Student Success Coach is that the position allows me to get to know each individual student, working alongside them to brainstorm strategies, overcome challenges and celebrate accomplishments.

Experience, Education

I hold a Bachelor of Arts in English, a Master of Education in Student Affairs Administration, and a Graduate Certificate in Support Services for Online Students. I have been working higher education since 2010, and I have worked with UW Extended Campus since 2016.

Fun Stuff

I am the proud owner of a one-eyed dog named Scout who crashes into things and dislikes unfamiliar stairs due to her poor depth perception. We like going on adventures, whether it is discovering new local parks and trails or taking long road trips!

Olivia Crevier

Olivia Crevier

Student Success Coach

Health Information Management and Technology

Why I chose a career in student affairs?

I absolutely loved my time in higher education and I want to create the same wonderful experience I had for other students. Two of my biggest passions in life are learning and helping others, so a career in student affairs was a natural fit. I find it extremely rewarding to truly make a difference in someone’s life.

Experience, Education:

Bachelors of Arts in Psychology with a Dance minor and Human Services emphasis

Attended graduate school for School Counseling

Over four years of experience in Student Services

Certified Personal Trainer and Health/Wellness Coach

Fun Stuff:

I love spending time with my family, friends, and my African Grey parrot named Sam. In my free time, you can find me taking a Pilates class, reading a book, or listening to a true crime podcast. I also love Harry Potter and own three wands!